Policies
At Silver Line Coffee Company, every order is packed with care and shipped as quickly as possible. Below is our full shipping policy so you know exactly what to expect.
All orders are processed within 1–3 business days.
Orders placed on weekends or holidays will begin processing the next business day.
During high‑volume periods, processing times may be slightly longer.
Shipping rates are calculated at checkout based on:
We do not mark up carrier rates beyond what is shown at checkout.
Delivery times depend on the carrier and your location.
Once your order ships, you will receive a tracking number via email.
Please note: carrier delays are outside of our control.
Customers are responsible for entering accurate shipping information.
If an order is returned due to an incorrect address, additional shipping charges may apply to resend it.
Once a package is handed to the carrier, Silver Line Coffee Company is not responsible for:
If an issue occurs, we will assist you in filing a claim with the carrier.
If your order arrives damaged, contact us within 7 days of delivery.
Photos may be required so we can file a claim and replace the item if eligible.
At this time, we only ship within the United States.
(If you plan to expand later, I can update this section.)
For shipping questions or support, reach out to us at:
support@silverlinecoffee.com
