Refund policy

At Silver Line Coffee Company, every bag is roasted, sealed, and inspected before it ships out. Because coffee is a perishable product, all sales are final once a bag has been opened.

Returns

Unopened coffee bags may be returned within 14 days of delivery.

To qualify, items must be:

• Unopened
• Unused
• In original condition
• In original packaging

Customers are responsible for return shipping unless the issue was caused by us (wrong item, damaged item, etc.).

Refunds

Once your return is received and inspected, we will notify you of approval or denial.

Approved refunds are issued to the original payment method.

Please allow 3–5 business days for processing after approval.

Order Issues

If your order arrives damaged, incorrect, or missing items, contact us within 7 days of delivery.

Photos may be requested to verify the issue.

Non‑Refundable Items

• Opened coffee bags — all sales are final once opened
• Used products
• Sale or promotional items
• Gift cards

Exchanges

We only replace items if they arrive defective or damaged. If you need an exchange, contact us and we’ll take care of it.

Contact

For support, reach out to us at:

support@silverlinecoffee.com